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Return Policy
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We can only accept returns on new and unopened product or defective products.
Defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Return Processing Service Charge.
Defective product must be in original factory carton with all original packing materials.
All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.
Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
** This supplier does not accept returns for open boxed items. **
, example below:
You may return any unopened Brand New product within 30 days of your product`s shipping date. Shipping and Handling Charges are NOT refundable. Please note that All returns must have an RMA#.
DEFECTIVE PRODUCTS:
You may return all defective products (after receiving an RMA#) for credit or exchange within 15 days from the date of shipment. If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. If one of these terms are not met there will be up to a 20% restocking fee. If you choose to return a defective unit for a refund, the shipping and handling charges are non refundable.
Gold and Silver Jewelry
This supplier provides a 30 days return policy on all items. You are required to get a RMA number before sending the item back. Please contact us when required., example below: You may return any unopened Brand New product within 30 days of your product`s shipping date. Shipping and Handling Charges are NOT refundable. Please note that All returns must have an RMA#.
DEFECTIVE PRODUCTS:
You may return all defective products (after receiving an RMA#) for credit or exchange within 15 days from the date of shipment. If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. If one of these terms are not met there will be up to a 20% restocking fee. If you choose to return a defective unit for a refund, the shipping and handling charges are non refundable.
